Privacy Policy

Last Updated: May 19, 2026

ADD Software, LLC is committed to protecting your privacy and ensuring the security of any information you share with us. This Privacy Policy describes how we collect, use, store, and protect personal and business information in connection with our website and industrial cloud infrastructure services.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name submitted through our contact form or during service inquiries.
• Business Information: Details about your manufacturing operations, infrastructure requirements, and technical specifications necessary to provide our services.
• Technical Data: IP addresses, browser type, operating system, and pages visited on our website, collected through standard server logs and analytics tools.
• Industrial System Data: When providing DevOps and cloud infrastructure services, we may access system configurations and operational data strictly necessary for service delivery.

2. How We Use Your Information

ADD Software, LLC uses collected information for the following purposes:

• Responding to inquiries and providing quotes for cloud infrastructure and DevOps services
• Delivering contracted services, including Kubernetes deployment, CI/CD implementation, and industrial IoT development
• Communicating project updates, maintenance schedules, and technical recommendations
• Improving our website, tools, and service offerings
• Complying with legal and regulatory obligations

3. Data Protection and Security

We implement industry-standard technical and organizational security measures to protect your information. This includes encryption, access controls, secure network architectures, and regular security assessments. We understand the critical nature of industrial environments and treat all client data with the highest level of confidentiality.

4. Information Sharing

ADD Software, LLC does not sell, rent, or trade your personal or business information to third parties. We may share information only in the following limited circumstances:

• With trusted technology partners (e.g., AWS, Azure, Google Cloud) solely as necessary to deliver contracted cloud services
• When required by law, court order, or government regulation
• With your explicit consent

5. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can configure your browser to refuse cookies; however, this may affect certain functionality of the website.

6. Industrial IoT and System Data

When providing industrial IoT and cloud infrastructure services, we may process operational data from manufacturing systems, SCADA networks, and connected equipment. This data is used exclusively for the purposes of designing, deploying, and maintaining your infrastructure solutions. Ownership of such data remains with the client unless otherwise agreed in writing.

7. Data Retention

We retain personal and business information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Upon request, we will securely delete or anonymize your data in accordance with applicable laws.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or services. ADD Software, LLC is not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: